If you received an item wrong or is defective, please contact us within 48 hours. We will send you a return label and as soon as we receive the item, we will ship your correct item. Item must be returned within 14 days of receiving your original order.
There are no returns/exchanges on all wigs due to sanitary reasons. There are also no returns/exchanges on liquid/perishables, cosmetics, clearance or sale items.
On all other products, for returns/exchanges, please contact us for a return merchandise authorization. As soon as we receive the item, we will refund your account minus the shipping fee.
If you return an item without a return merchandise authorization from us, we will email you the option of:
Returning the item to you at your cost
Donating the item to the American Cancer Society (receipt of donation available upon request). You will receive a coupon for 30% off your next purchase with us (online only).
For any packages that are refused upon delivery or returned to us due to bad address or cancellation, a restocking fee of 20% will be charged.